Successful Client Projects

Increasing international sales and customer satisfaction

  • This client company was suffering from a dramatic decrease in sales and market share. There had also been changes in key management positions at the top and employee redundancies.
  • The main challenge was the sales process. It was unclear and uncoordinated. As a result, customer service was suffering. Internal conflicts were also getting out of control.


Business Results

  • Customer satisfaction has doubled. Customer complaints have fallen almost to zero.
  • Sales are up, because employees are more proactive in taking care of customer needs.
  • Internal conflicts between staff have largely disappeared.


Achieved by

  • Coaching the senior team to create a newly unified leadership team.
  • A series of connected workshops and coaching for 50 key people. The aim: to get full alignment in the sales and order-fulfilment processes.
  • This included the implementation of a proactive approach to customer service.

Boosting productivity and efficiency

  • A newly-formed business unit with a clear structure and systems – on paper.
  • In reality, the daily work processes were unclear and confused.
  • Internal information flows were hindering instead of helping employees.
  • Employees felt totally unable to control their time.
  • Employee motivation and engagement was too low and going down.
  • The business unit’s effectiveness was below par.


Business Results

  • Efficiency has risen, because information flows have improved.
  • Individual, team and departmental goals are aligned.
  • Employee engagement has increased, as measured by the annual employee surveys.
  • Employees prioritise their time more clearly.


Achieved by

  • A series of connected workshops and coaching for over 100 mid-level people.
  • Convincing a critical mass of people to adopt new ways of working together.
  • Consistent follow-up with individuals and groups to support the implementation.

Launching a complex international project on time

  • The company was about to launch a new drug in Europe.
  • This was part of a global rollout for this drug.
  • The marketing in Europe had fallen way behind the planned schedule, threatening to delay the launch and, potentially, lead to a large-scale loss of sales.


Business Results

  • On-time launch of the new drug in Europe.
  • This drug is a big commercial success. Sales are higher than expectations.
  • More robust relationships between two internal company functions: medical and marketing.
  • This relationship was vital to successfully launch the new drug.


Achieved by

  • Designing a customized tool to measure executive performance regarding the product launch project.
  • One-to-one executive coaching sessions to get the marketing initiative back on track by targeting 80 key alliance partners and influential medics.
  • Establishing clear roles and accountabilities for a core team to complete the successful product launch.

Our Clients