The best companies are COASTing
There’s one group of people on the roads that are experts at high-speed driving: police, ambulance, and other emergency service drivers. In many countries they
Great companies have great presence
In top restaurants, the Head Chef makes sure the vegetables are served with the meat, not ten minutes later. Synchronized service matters. The Head
Ambition & motivation: two from the zoo
You have an ambitious company objective. You want to motivate people to achieve it. We know from Herzberg and other academics that there are five
The future is a culture of VH-Dialogs
When a customer calls, you wouldn’t ignore them. That’s obvious. A more fundamental questions is: why does the customer pick up the phone and call
What Sully and Starbucks teach us about global decision-making
From the bird strike to landing the plane on the Hudson River, Chesley Sullenberger and Jeffrey Skiles had only four minutes to save themselves and
Thinking you must give all the answers is a delusional option
As a global executive, at some point in your career you reach a fork in the road. The first route is to think only you
The collaboration boost you get from “how”
Make it the best coaching experience you’ve ever had. For years I worked with a colleague on consulting projects whose client mantra was crystal clear.
Management patterns are THE predictor of strong growth in 2021
Your management culture is, at heart, your patterns of behaviour. We all like a rags-to-riches story. It’s the person who starts with nothing and ends
