Preaching data puts people off implementing changes
EV manufacturers must act to avoid a classic trap in implementing change. You can lead a horse to water, but you can’t make it
How one COO won by cutting his options
Make your aims ambitious by cutting out excuses for inaction. In 1066, William the Conqueror led the Norman invasion of England. After sailing
Speed up decisions with these two powerful-trust levers
The best global managers know how to use trust to everyone’s advantage. The good news: anyone can be a global manager. Nobody has a
The best companies are COASTing
There’s one group of people on the roads that are experts at high-speed driving: police, ambulance, and other emergency service drivers. In many countries they
Great companies have great presence
In top restaurants, the Head Chef makes sure the vegetables are served with the meat, not ten minutes later. Synchronized service matters. The Head
Ambition & motivation: two from the zoo
You have an ambitious company objective. You want to motivate people to achieve it. We know from Herzberg and other academics that there are five
The future is a culture of VH-Dialogs
When a customer calls, you wouldn’t ignore them. That’s obvious. A more fundamental questions is: why does the customer pick up the phone and call
What Sully and Starbucks teach us about global decision-making
From the bird strike to landing the plane on the Hudson River, Chesley Sullenberger and Jeffrey Skiles had only four minutes to save themselves and
